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Return Policy

We are committed to ensuring your satisfaction with every purchase. Below is our Return Policy, designed to be fair and transparent. Please read it carefully before making a purchase.

1. Return Time Frame: Products must be returned within 30 days of the delivery date for a full refund. Returns made after this period will not be accepted.

2. Condition of Returned Items: Products must be returned in their original condition, unused, and with all original packaging and tags attached. Items that are damaged, altered, or show signs of wear will not be eligible for a refund.

3. Non-Returnable Items: Certain items, such as personalized or custom-made products, perishable goods, and clearance items, are final sale and cannot be returned.

4. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your items.

5. Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer service.

7. International Returns: International customers are responsible for return shipping costs as well as any customs duties, taxes, or additional fees that may apply.

8. Customer Service: For any questions regarding our Return Policy or the return process, please contact our customer service team.

We reserve the right to update or modify this policy at any time. Your continued use of our services following any such change constitutes your agreement to follow and be bound by the terms as changed.

Thank you for shopping with us at Organic Ceutical!